Delivery & Shipping

Delivery

We are proud to offer free worldwide shipping with international post service and there are no additional Import Fees to pay on delivery. We cannot deliver to P.O. Boxes. Prices on line are ALL-INCLUSIVE which means that are exempt from VAT (Value Added Tax), and include shipping and import fees.

Free delivery will be applied automatically at checkout. 0cm shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of 0cm.

Shipping Time

We ship from Hong Kong during the following hours:

Monday - Friday Time: 9:00 a.m. - 5:30 p.m. Hong Kong SAR Standard Time.

Any orders received during out of business hours will be processed the next day.

Estimated transit time after dispatch may take up to 2 weeks subject to stock availability.

If there is no stock we will advise you of any delay and ship once the stock is on hand. We reserve the right to delay shipping at our discretion.

Order Tracking

We will send you an e-mail when your order has been shipped. The e-mail will have all details including the tracking number and a direct link that will enable you to keep check on the status of the shipment. The status of the shipment will also appear in your registered account with our website. In the event there is a delay, we will ensure that clients are notified directly by us. International shipping by Air Mail service is not available for tracking.  

Receiving Shipment

We request that you check the box with utmost care before acknowledging the delivery by signing for the package. In case the box appears to be tampered with for any reason, you should either tell the courier that you are signing for the package with reservations or decline the package. 

Unauthorised Signatures

We take no responsibility in the event that the package is signed for without your authorization. However you should contact the courier, and then the local police authorities to file a report.

Successful Shipment Delivery

If we have sent the order to the wrong address due to a customer’s error in entering the postal address then we take no responsibility for any lost orders.

Shipping Insurance

Our orders are insured against accidental damage and theft and you are not charged an additional fee for this. This insurance lasts until it is safely in your hands, and not after.

Customs Duties and Taxes

The customer is responsible payment of all customs duties or taxes that a shipment may attract.